Deutsche Telekom Services Europe SE Privacy Notice

General provisions

Deutsche Telekom Services Europe Romania SE (“Deutsche Telekom”) attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.

This Privacy Notice (“Notice“), together with our website terms of use, cookies policy and any other documents referred to in it, sets out the types of personal information we collect, how we collect and process that information, who we may share it with in relation to the services we provide and/or the relationship established with the clients and/or partners and certain rights and options that you have in this respect

Where can I find the information that is important to me?

This Data Privacy Notice provides an overview of the points that generally apply to the processing of your data on websites by Deutsche Telekom.

Further information, including information on data protection for specific products, is available at Deutsche Telekom Data Protection Policy and Deutsche Telekom Privacy Policy.

On what legal basis does Deutsche Telekom process my data?

We process your data in accordance with the rules of the European and German data privacy laws (the regulations mentioned below are those of the European Data Protection Regulation, GDPR for short), i.e. only insofar and as long as:

  • it is necessary for the performance of a contract with you or for the implementation of pre-contractual measures that take place at your request (Art. 6 para. 1 b GDPR) or
  • you have given your consent to the processing (Art. 6 para. 1 a GDPR) or
  • the processing is necessary to protect the legitimate interests of us or third parties, e.g. in the following cases: Assertion of claims, defense in legal disputes; detection and elimination of misuse; prevention and investigation of criminal offences; ensuring the secure IT operation of Telekom; Art. 6 para. 1 f GDPR. Or
  • due to legal requirements, e.g. storage of documents for commercial and tax purposes
    (Art. 6 para. 1 c GDPR) or in the public interest (Art. 6 para. 1 e GDPR).

What rights do I have?

You have the right to:

  1. request information on the categories of data processed, the purposes of processing, any recipients of the data, the planned storage period
    (Art. 15 GDPR);
  2. demand the correction or completion of incorrect or incomplete data (Art. 16 GDPR);
  3. revoke a given consent at any time with effect for the future.
    (Art. 7 para. 3 GDPR);
  4. object to data processing which is to be carried out on the basis of a legitimate interest for reasons arising from your particular situation.
    (Art. 21 para. 1 GDPR);
  5. in certain cases, within the framework of Art. 17 GDPR, to demand the deletion of data – in particular insofar as the data is no longer required for the intended purpose or is processed unlawfully, or you have revoked your consent in accordance with (c) above or declared an objection in accordance with (d) above;
  6. to demand the restriction of data under certain conditions, insofar as deletion is not possible or the obligation to delete is disputed (Art. 18 GDPR);
  7. to data portability, e. you can receive your data that you have provided to us in a common machine-readable format such as CSV and transmit it to others if necessary (Art. 20 GDPR;)
  8. complain about data processing to the competent supervisory authority (for telecommunications contracts: Federal Commissioner for Data Privacy and Freedom of Information; otherwise: State Commissioner for Data Privacy and Freedom of Information of North Rhine-Westphalia).

Will my data be used for advertising or market research purposes?

We use your personal data for advertising or market research if you have given your consent; you can revoke your consent for the future at any time. We will point out the possibility of revocation to you when obtaining consent.

Different regulations apply when you are online, i.e. surfing on our internet pages or using our apps. You will find information on this in the data privacy information of the respective online offer.

What data is collected and for what purpose?

Data with technical characteristics are collected for the purpose of data security and defense against attempted attacks (Art.6 para. 1f GDPR) as well as user surveys/customer feedback with SurveyMonkey for website ratings or customer feedback (Art.6 para. 1a GDPR). Only anonymous information is processed and it is not possible to draw conclusions about the sender. If you consent to the use of the text chat (Art.6 para 1a GDPR), only the beginning and end of the communication will be stored, but no content.

Is the usage behaviour evaluated?

If necessary, Deutsche Telekom AG evaluates usage behaviour for e.g. advertising, tracking. We want you to enjoy using our websites and making use of our products and services. We have an economic interest in this. We analyse your usage behaviour anonymously so that you can find the products that interest you and so that we can design our websites in a user-friendly way. Within the framework of the legal regulations, we, or companies commissioned by us within the framework of order data processing, create user profiles. It is not possible to draw any direct conclusions about you. In the following, we will inform you in general about the various purposes, techniques, storage periods and processing countries. You have the option of agreeing to or rejecting the use of cookies via the cookie query that appears when you visit our website. Cookies that are necessary for the provision of the web service cannot be rejected.

Who does Deutsche Telekompass on my data to?

To so-called order processors, which are companies that we commission with the processing of data within the scope provided by law, Art. 28 GDPR (service providers, vicarious agents). In this case, Deutsche Telekom AG remains responsible for the protection of your data. We commission companies in the following areas in particular: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.

To cooperation partners who provide services for you or in connection with your T-Systems contract on their own responsibility. This is the case if you order the services of such partners from us or if you consent to the involvement of the partner or if we involve the partner on the basis of legal permission.

Due to legal obligation: In certain cases, we are legally obliged to transmit certain data to the requesting government agency.

Where is my data processed?

Your data is processed in Germany and in other European countries. If, in exceptional cases, your data is also processed in countries outside the European Union (in so-called third countries), this will take place,

  1. insofar as you have expressly consented to this (Art. 49 para. 1a GDPR). (In most countries outside the EU, the level of data privacy does not meet EU standards. This applies in particular to comprehensive monitoring and control rights of state authorities, e.g. in the USA, which disproportionately interfere with the data privacy of European citizens,
  2. or insofar as it is necessary for our provision of services to you (Art. 49 para. 1b GDPR),
  3. or insofar as it is provided for by law (Art. 6 para. 1c GDPR).

In addition, your data will only be processed in third countries if certain measures ensure that an adequate level of data privacy exists (e.g. adequacy decision of the EU Commission or so-called suitable guarantees, Art. 44ff GDPR).

Who is responsible for data processing? Who is my contact if I have questions about data privacy at Telekom?

The data controller is Deutsche Telekom AG. If you have any questions, please contact our customer service or our data privacy officer, Dr. Claus D. Ulmer, Friedrich- Ebert-Allee 140, 53113 Bonn,

Last updated October 2022